LUGDUN ARTISANS Customer Support , contact, & Questions & Answers
SHIPPING & DELIVERY
Since these are handcrafted pieces, please allow us 3 - 5 business days to fill your order from the date of purchase. All domestic orders ship insured with tracking via USPS. Optional FedEx service is available.
International orders (Duties & Taxes) - The customer (receiver) is responsible for any and all custom duties/taxes.
TRACKING YOUR ORDER
We will send updates regarding the status of your order to the email address you provided when ordering.
Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states: NY
ACCEPTED CREDITS CARD & OTHER FORMS OF PAYMENT
LUGDUN ARTISANS accepts the following:
Credit Cards: The total dollar amount of your order is allocated at the time your card is approved. If the amount charged exceeds your credit limit during the transfer of funds, your order will be automatically canceled.
CANCELLING AN ORDER
You may cancel your order as long as it has not shipped. Email us at CUSTOMER SUPPORT and include your contact information along with order number. You will get an email confirmation regarding your order cancellation and refund confirmation.
RETURNS & EXCHANGES
LUGDUN ARTISANS merchandise is handcrafted and made-to-order. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item in exchange for a replacement/repair.
Defective merchandise may be returned within 21 days of delivery for a replacement exchange or repair. The defective nature of the item will be determined upon receipt. Request a Return Authorization number for defective merchandise: CUSTOMER SUPPORT
Returns for reasons other than defective or incorrect merchandise may be done within 7 days of delivery and will be awarded a store credit only. The store credit is only for the value of the good/s and excludes any previously paid shipping charges. Goods must be returned undamaged and with original packaging. The customer is responsible for the return shipping charge. We will only refund shipping charges if we send the wrong item or if the item sent was defective. Request a Return Authorization number to return a purchased product: CUSTOMER SUPPORT
Exchanges for a different item may be done within 7 days of delivery and will be awarded a store credit only. The store credit is only for the value of the good/s and excludes any any previously paid shipping charges. Goods must be returned undamaged and with original packaging. The customer is responsible for the return shipping charge. Request a Return Authorization number to return a purchased product: CUSTOMER SUPPORT
Customized items are nonrefundable and cannot be exchanged. If the item is found defective, it may be returned within 21 days of delivery for repair.
Resizing of jewelry can be done upon request. The cost of service is determined per item and charged accordingly.
To make a resizing request, please email us at CUSTOMER SUPPORT
Apparel returns will be accepted at our discretion for a store credit only. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange.
Gift Cards are currently only offered in "electronic" version. The recipient of the "Gift Card" will receive an email informing them of the purchaser's gift, and the money quantity that they have received. Purchasers of our "Gift Card" will receive a purchase receipt as like any other LUGDUN ARTISANS product available in our site, and will have the opportunity to write a message to be included within the email received by the recipient. Our "Gift Card" can be redeemed ONLY at our main site www.LUGDUN.com, by copying the "Gift Card" code included within the email and pasting it in the "Payment" section during the checkout process. For any questions, please email us at CUSTOMER SUPPORT.
Wear and Tear is normal and expected with any item that is abraded. This includes jewelry and its patina (natural & man-made). For questions on how you can rejuvenize your jewelry's patina, please email us at
**The return/exchange value is determined by the last retail price of the item purchased by you. Please contact customer service at CUSTOMER SUPPORT for a Return Authorization number, which must be clearly written on the OUTSIDE of the package. Returns without a Return Authorization number will be refused upon delivery and returned to sender. Please note the reason(s) for return. For an exchange, a credit will be applied to your next order. Please enclose a copy of the packing slip with your item(s).**
BRACELET SIZE GUIDE
To help you choose the perfect fit, please view our PRODUCT SIZE CHART.
To report a possible LUGDUN ARTISANS counterfeit design, or a website selling knockoffs, please email us at CUSTOMER SUPPORT
To Subscribe - Please click on the sign-up pop-up window when you enter the site or become a site member during checkout.
To Unsubscribe - Please click on the following link: UNSUBSCRIBE
Meeting your expectations is our mission! For any questions regarding our products, shipping issues or to inquire about custom designs, please email or call us at:
email: CUSTOMER SUPPORT
Become a dealer: Request application
Place an order: Place a wholesale order
AFFIRM Subject to eligibility. Payment options through affirm are provided by these lending partners: Affirm.com/lenders
As of January 2018, all LUGDUN ARTISANS pieces will carry a stamped hallmark certifying that it was handcrafted by a LUGDUN ARTISANS artisan.
LUGDUN ARTISANS Hallmark